How Keishal automates front desk tasks for dental clinics

Dental clinics spend a substantial portion of their daily operating hours handling non-clinical administrative duties rather than focusing on direct clinical care. Front desk teams are frequently overwhelmed with incoming telephone inquiries, appointment rescheduling, and routine follow-up reminders. Co-founders Guillem López and Arnau Fàbrega established Keishal in Barcelona to address this persistent operational challenge. They set out to build an AI-powered digital coworker designed specifically to take over non-clinical tasks while preserving the essential human touch in patient care. By taking responsibility for routine communication behind the scenes, the software enables clinic staff to devote their full attention to the patient sitting in the treatment chair.

The software integrates directly into the clinic existing practice management software without requiring system migration or extensive team training. Operating autonomously alongside established workflows, the platform manages patient interactions across multiple communication channels including WhatsApp, web chat, and phone calls. The digital assistant responds to incoming messages out of hours, processes appointment cancellations, and places confirmed visits straight onto the daily calendar. Because front desk employees no longer need to export data or switch between multiple tools, they can significantly lower their daily administrative burden and focus on welcoming visitors into the practice.

Another fundamental function of the platform is automated patient reactivation, which actively addresses dormant patient files in the practice database. The software systematically reviews lists of inactive patients, reaching out to those who have missed routine checkups or hygiene appointments. CTO Golam Rabbani helped build the architecture that allows the platform to maintain dozens of individualised conversations at once. With every message exchange, the system enriches patient profiles by logging specific preferences such as available times or preferred language, before booking reactivated individuals directly into open calendar slots without requiring manual intervention from front desk workers.

Beyond front desk duties and reactivation campaigns, the system gathers operational data to deliver targeted business intelligence for practice managers. The software tracks every patient interaction and ties communication outcomes directly to practice management software metrics, including appointment volume and revenue stream analysis. Practice owners receive automated monthly reports and on-demand performance summaries, providing clear visibility into clinic efficiency and schedule fill rates. This focus on driving concrete operational outcomes led to the company winning the 2026 Gaceta Dental Award for Technological Advancement, marking a key milestone in its rapid development.

As the Barcelona team continues to expand its reach across European healthcare providers, its core objective remains removing friction from practice operations. The company will share its latest achievements and present its digital coworker platform to international audiences at Web Summit 2026. By turning administrative communication into an automated background process, Guillem López, Arnau Fàbrega, and Golam Rabbani are showing how targeted artificial intelligence can streamline front desk operations, improve patient retention, and allow clinical teams to focus entirely on delivered healthcare.

Find out more at keishal.com